Shipping Details
Last updated: 10 Feb 2026
At Redwood Peak, we aim to dispatch orders quickly and deliver your products safely and efficiently.
1. Shipping Locations
We currently deliver within the United Kingdom.
If international shipping becomes available, destinations and costs will be clearly shown at checkout.
2. Shipping Costs
Standard delivery charges are displayed at checkout before payment is completed.
Free shipping is available on all UK orders over £50.
Any promotions or temporary offers will be clearly stated on the Website.
3. Order Processing
Orders are usually processed within 1–2 working days after payment confirmation.
Orders placed on weekends or bank holidays will be processed on the next working day.
You will receive an email confirmation once your order has been dispatched.
4. Delivery Times
Estimated delivery times will be shown at checkout and depend on your selected shipping method.
Please note that delivery times are estimates and may be affected by factors outside our control, such as courier delays or adverse weather conditions.
5. Tracking Your Order
Where available, tracking details will be sent to you by email once your order has been dispatched so you can follow your delivery.
6. Failed Deliveries
If a delivery attempt is unsuccessful and the parcel is returned to us, we may contact you to arrange re-delivery.
Additional charges may apply for repeat delivery attempts.
7. Damaged or Missing Parcels
If your order arrives damaged or incomplete, please contact us within 48 hours of delivery at:
Email: mastertech57e@gmail.com
Please include your order number and photos where possible so we can resolve the issue quickly.
8. Delays
While we work with reliable courier partners, delays can occasionally occur.
If your order has not arrived within the estimated timeframe, contact us and we will investigate on your behalf.
9. Risk and Ownership
In line with UK consumer law, responsibility for the goods remains with us until they are delivered to the address you provided.
10. Contact Us
If you have any questions about shipping or delivery, please contact:
Email: mastertech57e@gmail.com
Address: Unit 4, Long Lane, PR6 9EE